Privacy Policy

CuysDigital (“we,” “us,” or “our”) is a digital agency based in Olongapo City, Zambales, Philippines. We respect your privacy and protect your personal information in line with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable privacy laws.

This policy explains what information we collect through cuysdigital.com and our services, how we use it, and the choices you have.

Information we collect

Information you give us

• Your name, email address, phone number, and business name when you fill out a form, book a call, or email us
• Project details, files, and access credentials you share with us when we work together
• Billing details such as your business name, address, and payment records

Information collected automatically

• Technical details such as your IP address, browser type, device, and pages visited
• Your approximate country, used to show prices in your local currency
• Information from cookies and similar technologies, as described in our Cookie Policy

How we use your information

We use your information to:

• Respond to your inquiries and schedule calls
• Prepare quotes, deliver our services, and provide support
• Send invoices and keep accurate business and tax records
• Show prices in your local currency
• Protect our website from spam, fraud, and security threats
• Improve our website and services
• Send updates or marketing emails, only if you have agreed to receive them

Legal basis for processing

We process your personal information based on one or more of the following:

• Your consent, for example when you submit a form or subscribe to updates
• A contract, when we need your information to provide services you requested
• Legal obligations, such as tax and accounting requirements
• Legitimate interests, such as keeping our website secure and improving our services, where these do not override your rights

Who we share your information with

We do not sell or rent your personal information. We only share it with trusted service providers that help us run our business, and only as needed:

• Hostinger, for website hosting and business email
• Cloudflare, for website security, performance, and location detection
• Cal.com, for booking calls
• Google, for analytics and search performance, if enabled
• Payment providers, to process payments
• Project tools such as CRMs or file sharing services, when needed to deliver your project

We may also disclose information when required by law, court order, or a government authority.

International transfers

Some of our service providers store or process data outside the Philippines, including in the United States and other countries. When this happens, we take reasonable steps to make sure your information stays protected in line with this policy and applicable law.

Client data we handle on your behalf

When we work on your website, CRM, or other systems, we may have access to data about your customers. We only use that data to complete the work you hired us for, keep it confidential, and do not use it for any other purpose.

How long we keep your information

We keep your information only as long as needed for the purposes above:

• Inquiries that don’t become projects: up to 2 years
• Client and billing records: as long as required by Philippine tax and accounting laws
• Marketing emails: until you unsubscribe

After that, we securely delete or anonymize it.

How we protect your information

We use reasonable organizational, physical, and technical safeguards to protect your information. These include secure connections (HTTPS), access controls, two-factor authentication, and regular backups. No method of transmission or storage is completely secure, but we work to protect your data and will notify you and the authorities of a breach when required by law.

Your rights

Under the Data Privacy Act, you have the right to:

• Be informed about how your data is collected and used
• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Object to processing, or withdraw your consent at any time
• Request deletion or blocking of your information
• Receive a copy of your data in a portable format
• File a complaint with the National Privacy Commission

If you live outside the Philippines, such as in the US, UK, Australia, or Canada, you may have similar rights under your local laws. To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

Cookies

We use cookies to keep our website working, understand how it is used, and remember your preferences. See our Cookie Policy for details and to change your settings.

Children’s privacy

Our website and services are meant for businesses and adults. We do not knowingly collect personal information from anyone under 18.

Links to other websites

Our website may link to other websites. We are not responsible for their privacy practices, so please review their policies.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the updated effective date.

Contact us

For questions or requests about your privacy, contact us:

• Email: [email protected]
• Phone: +63 952 456 8004
• Location: Olongapo City, Zambales, Philippines

If you are not satisfied with our response, you may contact the National Privacy Commission at privacy.gov.ph.